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Seven Skills to be an Effective Manager

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“I have been with this company for too long. It’s time to look elsewhere,” is part of a rant I recently heard from a senior manager, heading the finance function in a large multinational organization. Having been with the organization for over a decade the person was disgusted with the kind of work he was doing for his boss, the CFO. Curious to know more I asked him what made him last so long. His answer was, “This organization improves my level of patience. Besides, if I don’t accomplish what I am told I could be fired without a package.”

How many times have we come across employees frustrated with their managers and dissatisfied with the work they are asked to perform? Many of them seem to have this feeling of helplessness, unable to do anything to change their situation, waiting for the proverbial ‘package’.

“Hire for attitude, train for skill” is a common and widely used HR cliché, yet when it comes to implementation it usually turns out to be “kill the attitude, dull the skill”.

Looking back at my previous experiences here are seven skills used by many effective managers.

1. Expectation Management:

These managers begin by setting realistic expectations and communicating them in plain terms. This could include simple items such as weekly working arrangements or complex items such as a project approach. They explain why things are being done in a certain way and be open about organizational limitations.

I found that these managers set and communicated expectations iteratively as needed and did not limit it to annual performance appraisals.

2. Providing Tools:

Most organizations provide employees with computers, peripherals and stationery to accomplish their tasks. But it is the soft tools these managers provide that can make a world of difference in how effective an employee can be.

These managers understand that if you are expecting your reports to manage vendors they have to ensure that the statement of work or contract has the necessary clauses to hold the vendor accountable. They ensure that the business or clients sign off on the requirements prior to your team developing a solution, delivering a service or planning a sprint. They implement processes to address scope creeps, change management and quality assurance.
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Written by isal

24 Juni 2014 at 09:01

Ditulis dalam Power

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